Law Firms Are Losing Revenue – Here’s How to Stop It
According to Clio’s Legal Trends Report, 67% of law firms fail to respond to prospective client emails, and nearly half of firms don’t answer or return phone calls. These missed opportunities mean firms are spending money on SEO, digital ads, and marketing to attract leads – only to lose them before they even have a chance to convert them into paying clients.
If your firm is investing in marketing but struggling with conversion, this webinar is for you.
Join Cate Mullins (Founder & CEO, OWLead), Ashley Kelso (Co-Founder & CEO, Hivelight), and Clio for a practical session on how to create a client-centric front-end process that turns warm leads into onboarded clients, builds trust, and drives sustainable revenue growth.
What You’ll Learn:
1. The Cost of Missed Opportunities: Learn how failing to respond to inquiries and providing unclear communication leads to lost revenue, and why investing in marketing is pointless without a strong client conversion process.
2. Building Trust and Confidence from the Start: Understand why speed, clarity, and warmth in early interactions are critical to client confidence – and how aligning actions with values strengthens your firm’s reputation.
3. Creating a Client-Centric Front-End Process: Discover how to map out key client touchpoints, improve intake and onboarding, and balance technology with personalised client interactions to increase conversions.
4. Client Onboarding as the Foundation for Advocacy: Explore how a structured, efficient onboarding process boosts client satisfaction, increases referrals, and ensures repeat business.
Speakers:
Cate Mullins, Founder & CEO, OWLead.
Cate empowers lawyers and firms with the knowledge and skills needed to grow revenue through referrals and advocacy by building deep relationships and delivering exceptional client experiences.
Ashley Kelso, Co-Founder & CEO, Hivelight.
Ashley specialises in legal operations, helping firms improve efficiency, streamline workflows, and enhance client service.
Clio, the world’s leading provider of legal practice management software.
Clio helps law firms streamline client intake, manage cases more effectively, and improve firm profitability with cloud-based technology designed for modern legal professionals.